Terms And Conditions

 
 

ABOUT US – HISTORY:

ALONG was born in 2016 made in Colombia, with a main store distributor at Fort Lauderdale Florida; with an innovative swimwear and sportswear line for men, made of different smart textiles, completely amphibious with UV protection.

Each item from ALONG represents the fashion tendency with versatile patterns with multiple colors; that make the collection a story that identify the adventurous man, sexy and creative. Enjoying the summer and the physical activity wearing our brand to look and feel great.

And because of all of this, throughout the year, the brand was positioned by the fashion specialist min the country and all the brand followers.

ALONG. creators of the brand, as a marketing strategy decided apply to participate in the most important fashion events national as well as international, to promote this new concept of fashion filled with color and magic.

ALONGWEAR Exhange/Return Policy

We work our hardest to create the highest quality and well-designed products. If you are not satisfied with your product, please return any unworn merchandise within 14 days of receipt for a refund (less a 10% restocking fee if deemed applicable). Any sale merchandise is FINAL and can only be EXCHANGED unless situation permits otherwise. Clearance items are FINAL. We do require that you return any merchandise unworn with your receipt and the original taq on (order confirmation emailed to you) or reference to your order.

Returned packages should be returned preferably through a prepaid, traceable method such as USPS, FedEx or UPS to ensure delivery and a refund or exchange. ALONG is not responsible for unreceived returns. Any international orders must cover all costs of additional shipping charges as well as any taxes and/or duties to cover the order.

ALONG, does reserve the right to refuse any return or exchange that does not meet the above requirements, but we do our best to keep you happy!

Where can I send my exchange/return?

Please send unworn items with tags and mention of your order and reason to:
ALONG
3200 N Federal HWY (k4)
Fortlauderdale, Fl
33306

TERMS AND CONDITIONS OF USE
PRIVACY POLICY

Important information regarding the use of this site.

ALONGWEAR is committed to ensuring the privacy of your personal information and this privacy notice is designed to tell you which information we collect from you, how this information may be used and how it is protected.

COLLECTION AND USE OF PERSONAL INFORMATION

ALONGWEAR limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of user information that may be collected may include your name, address, telephone number, e-mail address, credit-or debit-card information, a description of the item requested or purchased and the IP address of your computer.

Navigation Information

Even if you do not make a purchase on our site, we have the ability to track usage of our web site – including the server from which the site was visited. This information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the on-line experience and plan advertising and promotions.

Information Voluntarily Provided

There are times when you may provide information to us voluntarily. This occurs when you provide your feedback to us though e-mails return forms, letters or telephone calls. We use this information to respond to your query and to keep track of customer feedback.

Internet Database

ALONGWEAR has created an Internet database to allow consumers to store their shipping and billing information, track the status of their order, list previous orders and retain email preferences. Registration is entirely voluntary and you have the ability to correct or delete the information at any time. This information is accessed through the “My Account” section of the site.

Marketing Information

ALONGWEAR does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the “unsubscribe” option in any marketing e-mail that they receive or by changing their preferences in the “My Account” section of the site.

Use of Google Analytics & Adobe SiteCatalyst (Omniture)

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”)and Adobe SiteCatalyst, a tool provided by Adobe Systems Incorporated (“Adobe”). Google Analytics and Adobe Sitecatalystuse “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google and Adobeon servers in the United States.

The IP-anonymisation is active on this website.Please note that on this website, Google Analytics code is supplemented by _anonymizelp to ensure an anonymized collection of IP addresses (so called IP-masking).

Google and Adobe will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analyticsand Adobe SiteCatalyst, will not be associated with any other data held by Googleand Adobe. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

Please use the following link to be excluded from the usage of Adobe SiteCatalyst: http://www.adobe.com/privacy/opt-out.html

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

ALONGWEAR will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required to do so by law.

ALONGWEAR keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

ACCURACY AND PROTECTION OF PERSONAL INFORMATION

ALONGWEAR relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

Commitment to Children

ALONGWEAR does not collect or maintain information from those people that we know are under 18 years old and we do not specifically target this group in our marketing materials or other advertising.

ACCESS TO PERSONAL INFORMATION

ALONGWEAR is commented to ensuring that we have no personal information about customers that is not absolutely necessary in order to provide them with excellent service

FREE SHIPPING ALL USA

Our products are designed in Miami, made in Colombia and shipped from the FL.

For your shopping convenience we offer FREE SHIPPING* on all orders over USA.

This offer is for standard shipping only (USPS postal office) and is subject to each individual order ground 3-7 business days. It include tracking. 

EXCHANGE AND RETURNS

ALONG products are manufactured to the highest standard and we know you're going to love your gear from ALONGWEAR. In the unlikely event that the item has a manufacturing fault we will gladly replace it up to 14 days from the date you receive your purchase. Warranty excludes malfunction caused by normal wear and tear, alterations, abuse, negligence or not following care instructions.

General Terms:

  • SALE items cannot be exchanged or refunded - Do not proceed to send any items which have been purchased in a sale as these will not be exchanged, refunded or returned. If an item is faulty than we suggest you contact ALONG beforehand to discuss your exchange/return.
  • If you select a SALE item as replacement, keep in mind that by the time we process your exchange request, the item may be sold out. We invite you to indicate a couple of articles as replacement or select an item that is not on SALE (be sure to include order of preference for the selection).
  • Item(s) must be returned in original, unused condition with all packaging/tags intact. Please remember to include the exchange/return form indicating your invoice number, your full name and your instructions.

ATT: ALONG RETURNS

ALONGWEAR

3200 N FEDERAL HWY (K4), FORTLAUDERDALE, FL 33306

Do not hesitate to contact us if you have any further questions or comments by using the CONTACT US form.

CUSTOMER SATISFACTION GUARANTEE

Wrong size? Not satisfied with your product?

No worries. With our 14 DAYS RETURN POLICY you can return your purchase up to 14 days from the day your receive it. We want to make your online shopping experience easy and fun.